Learn, Connect, and Grow with InsCipher Academy TV

  • Learning Hub

    Welcome to the InsCipher Academy TV! Dive into a vast library of courses and resources designed to enhance your professional skills. From leadership training to technical expertise, find everything you need to grow and succeed.

  • Live Events

    Stay connected with our Live Events hosted by the L&D team! Tune in for live webinars, product updates and special events. Engage with real-time Q&A sessions and stay informed about the latest enhancements and industry trends.

  • On-Demand Library

    Explore our On-Demand Library! Access a wide range of recorded sessions, tutorials, and informative videos at your convenience. Learn at your own pace and revisit content anytime to reinforce your knowledge.

Channel Guide

Your Go-To Guide for Top Channels

    1. InsCipher IQ Kick-Off

    1. Connect Filing Agency Admin Overview

    2. Filing Task Assignments

    3. Licensing Management

    4. Password Manager

    5. Declining Carriers

    6. Utilizing InsCipher Analytics

    7. Filing Agent View

    8. Connect Agent View

    9. Using the Tax Calculator and Submitting Policies

    10. InsCipher Help Center

    1. Simplifying Quotes with the Portal Tax Calculator (10 min)

    2. Exploring Different Policy Types: (4 min)

    3. Navigating the World of Carriers, Insurers, and Syndicates (3 min)

    4. Mastering Portal Entries: Carriers and Layered Policies (6 min)

    5. Beyond the Basics: Capturing additional policy details in the portal (3 min)

    6. The Role of the Retail Agent and Direct to Client (10 min)

    7. Efficient Data Entry: Importing Transactions into InsCipher Using CSV Files (12 min)

    8. Introduction to APIs at InsCipher: How We Collect Partner Data (10 min)

    1. Meet the Executive Team

    2. Spotlight on Joe Wurtz

    3. Meet Madeline in Marketing

    4. Meet Leslie Schopp

    5. Customers & Escalations with Josh Dowdy

    6. Ticket Handling with Jeantelle Hill

    7. Common Partner Questions with Leska Ford

    1. Effective Questioning to Identify Root Causes

    2. Creating Positive Interactions

    3. Root Cause Analysis

    4. Fishbone Diagram

    5. Turning Negative Experiences into Positive Outcomes

    6. Turning Negative Experiences into Positive Outcomes | Interactive Scenarios

    7. Empathy

    8. "Yes, and" Statements

    9. Using "I" Statements

    10. Conflict Resolution

    1. 2025 InsCipher State of the Union Meeting

    2. Lunch & Learn | Meet the L&D Team

    3. Demystifying OneDrive, Teams, and SharePoint

    4. Using Google Drive

    5. De-escalation Techniques

    6. macOS: Whats New?

    7. Windows 11: Whats new?
  • Explore Channels: Discover Content That Captivates You!
  • On-Demand Learning: Ready When You Are!
  • Take the Leap: Sharpen Your Skills today!

Meet Your Instructors

Wendi Lee

Learning and Development Manager

Wendi Lee is the Learning & Development Manager at InsCipher, where she strategically plans and leads innovative training programs for both internal and external participants. Wendi is dedicated to fostering a culture of continuous learning and empowering individuals to reach their full potential.

Chris Brown

Technical Trainer

Chris Brown is the Technical Trainer at InsCipher, with over a decade of experience in learning design and development and over three decades in the insurance industry. She excels at simplifying complex technical concepts and creating engaging training programs. Known for her compelling presentation skills and dedication to continuous improvement, Chris consistently enhances the learning experience for her students.

Trifon Tsvetkov

Contractor

Trifon is a seasoned project manager with expertise in InsCipher's platform and tools. He adeptly balances his responsibilities between the Learning & Development (L&D) team and Marketing, where he excels in creating comprehensive internal training content and managing our Intercom help articles.

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