InsCipher Academy TV
Welcome to InsCipher Academy TV! Whether you're looking for quick tips, answers to common questions, or ways to propel your learning to new heights, we've got you covered.
Your Go-To Guide for Top Channels
**NEW** Navigating the Change History Log
E-File Queue Opt In Tutorial
E-File Queue | Quick Filters
InsCipher Portal | Bulk Document Upload & Classification Tutorial
Join the Influencer League Today!
**NEW** Flagging Passwords
Connect Filing Agency Admin Overview
Filing Task Assignments
Licensing Management
Password Manager
Declining Carriers
Utilizing InsCipher Analytics
Filing Agent View
Connect Agent View
Using the Tax Calculator and Submitting Policies
InsCipher Help Center
InsCipher IQ Kick-Off
InsCipher IQ 2.0
Simplifying Quotes with the Portal Tax Calculator (10 min)
Exploring Different Policy Types: (4 min)
Navigating the World of Carriers, Insurers, and Syndicates (3 min)
Mastering Portal Entries: Carriers and Layered Policies (6 min)
Beyond the Basics: Capturing additional policy details in the portal (3 min)
The Role of the Retail Agent and Direct to Client (10 min)
Efficient Data Entry: Importing Transactions into InsCipher Using CSV Files (12 min)
Introduction to APIs at InsCipher: How We Collect Partner Data (10 min)
Meet the Executive Team
Spotlight on Joe Wurtz
Meet Madeline in Marketing
Meet Leslie Schopp
Customers & Escalations with Josh Dowdy
Ticket Handling with Jeantelle Hill
Common Partner Questions with Leska Ford
Building Presentation Skills
Conflict Resolution
Creating Positive Interactions
Effective Questioning to Identify Root Causes
Empathy
**NEW** Filing Services Utilization Tracker Reporting Guidelines
Fishbone Diagram
**NEW** The 5 Keys to Working Smarter, Not Harder (4 minutes)
Root Cause Analysis
**NEW** Translating Expertise into Learning | What it is to be an SME
Turning Negative Experiences into Positive Outcomes
Turning Negative Experiences into Positive Outcomes | Interactive Scenarios
Using "I" Statements
"Yes, and" Statements
2025 InsCipher State of the Union Meeting
Lunch & Learn | Meet the L&D Team
Demystifying OneDrive, Teams, and SharePoint
Using Google Drive
De-escalation Techniques
macOS: Whats New?
Windows 11: Whats new?
Get ready to excel in providing exceptional customer support with essential skills, techniques, and confidence to handle any situation effectively.
This course introduces the basics of insurance and surplus lines. You'll learn key concepts, the role of surplus lines brokers, and how InsCipher fits in this industry. Ideal for newcomers to the insurance industry or those refreshing their skills.
Disclaimer: These lessons contain raw input from the filing team. L&D will refine and standardize the content. Training is subject to updates—thank you for your patience during our construction phase.
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